Due to the individualized nature of services we offer, our service providers prepare treatment rooms and services in advance for each guest. We do require a valid credit card, a gift card from The Studio or a cash prepayment to hold all appointments.
If you are unable to keep an appointment, please let us know at least 24 hours prior to your scheduled appointment.
24 hour or less cancellations & reschedules are a 50% charge. No shows & appointments cancelled or rescheduled within an hour of the appointment are a 100% charge.
If you are running late, please inform us as soon as possible. If you are more than 15 minutes late we may be unable to accommodate you and it is a full charge. Appointments booked same day/within the 24 hours are still subject to our cancellation policy. Thank you for understanding.
Late Arrival Policy
All appointments begin and end on time so that the next guest is not delayed. If the treatment does not start on time, the treatment time will be reduced accordingly, and you will be still be required to pay full price. If a guest is more than 15 minutes late, we may require that the appointment be rescheduled, and it will be considered a cancellation. We regret that late arrivals will not receive an extension of scheduled appointment time. In special cases, and when our schedule will allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with advanced notification of late arrival.
Group/Spa Party Cancellation Policy:
Groups of 3 or more must cancel at least 72 hours in advance to avoid cancellation fees. Less than 72 hours is a 50% charge and a no show is a 100% charge. All deposits are non-refundable. Group party prices are calculated depending on the selected services and guests. If spa guests within a party cancel last minute, prices are subject to change. Thank you for understanding.